Privacy Policy

1. Introduction

At OpsDial ("we," "our," or "us"), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard personal information when you use our AI-powered voice agent services.

2. Information We Collect

We collect information to provide better services to all our users. This includes:

• Audio Recordings: We process and temporarily store voice recordings to enable our AI to interact with callers.
• Call Metadata: Duration, timestamps, and phone numbers involved in calls.
• Transcriptions: Text versions of voice interactions for CRM integration and quality assurance.
• Customer Data: Information provided during onboarding or through CRM integrations.

3. How We Use Information

We use the collected data to:

• Provide and maintain our AI voice services.
• Improve our natural language processing (NLP) models.
• Integrate with your existing CRM and business tools.
• Detect and prevent fraudulent or technical issues.

4. Data Storage and Security

We implement industry-standard security measures to protect your data. Audio recordings are encrypted and stored only for the duration necessary for their intended purpose. We do not sell your personal information to third parties.

5. Compliance

OpsDial is designed with compliance in mind, adhering to relevant data protection regulations such as GDPR and CCPA where applicable.

6. Contact Us

If you have any questions about this Privacy Policy, please contact us at haseeb@ops-automate.com.